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Simless requires an iPhone with eSIM support running iOS 17 or later. Compatible models include iPhone XS and newer. Most modern iPhones support eSIM — check Settings → General → About → Available SIMs to confirm yours does.

Tap the Schedule tab in the app, then tap "Upload Roster PDF." Simless uses on-device AI to parse your duty roster and extract flight legs, destinations, and dates. You can also add flights manually by tapping the + button. Once your schedule is loaded, the Home screen will show personalized eSIM recommendations for each upcoming destination.

Yes — the Crew plan is completely free. You can browse plans across 190+ countries and purchase eSIMs directly. The Pro ($9/mo) and Captain ($19/mo) plans add roster detection, unlimited eSIMs, wallet features, and team tools. See the pricing page for full details.

After your purchase completes, Simless displays a QR code in the My eSIMs tab. To install:

1. Go to iPhone Settings → Cellular → Add eSIM
2. Tap "Use QR Code" and scan the QR in the Simless app
3. Follow the on-screen prompts to activate

The eSIM becomes available immediately. You can switch between physical SIM and eSIM any time in Settings → Cellular.

Your iPhone can store multiple eSIM profiles, but typically only one or two can be active simultaneously. With Simless Pro or Captain you can purchase and manage unlimited eSIM plans. This is useful for back-to-back rotations — buy UK and then UAE plans in advance and activate each as you land.

Try these steps:

1. Ensure your phone's camera is clean and in good light
2. Hold the camera steady ~20cm from the screen
3. Use the "Enter Details Manually" option in iPhone Settings → Cellular if scanning fails
4. Check that the eSIM hasn't already been installed on another device — each QR code is single-use

If none of these work, contact us at support@simless.com.tr and we'll issue a replacement QR.

Open the My eSIMs tab — each active eSIM shows a real-time usage bar with remaining data and days. You can set a "Low Data Alert" in Settings → eSIM Preferences to get a push notification when your data drops below a threshold (e.g. 500 MB). Captain plan subscribers get detailed usage reports.

The data plan expires but the eSIM profile remains on your iPhone. If auto-renew is enabled (Captain plan), Simless automatically purchases and activates a renewal. Otherwise, you can top up or buy a new plan from within the app — the same QR install step isn't needed for the same provider again.

All payments are processed by Paddle, who acts as the Merchant of Record. Paddle handles PCI-compliant card processing, VAT/tax, and receipts. You'll see "Paddle.com" or "Paddle.net" on your bank statement — this is normal and expected.

Go to Settings → Billing inside the app, then tap "Manage Subscription." This opens Paddle's subscription portal where you can cancel, change your plan, or update payment details. Alternatively, email support@simless.com.tr and we'll cancel on your behalf within 24 hours. Your plan stays active until the end of the current billing period.

Refunds are possible if the eSIM was never activated (QR not scanned). Once activated, refunds are generally not available as the data capacity has been provisioned with the network provider. For technical failures (QR doesn't work, no signal in covered country), contact support@simless.com.tr within 7 days and we'll review case by case.

Prices are shown in USD. Paddle automatically handles currency conversion and VAT for your region. Accepted payment methods include Visa, Mastercard, American Express, PayPal, and Apple Pay (where available).

Go to Settings → Profile → Edit Profile in the app. Email changes require verification via a confirmation link sent to both the old and new email. For password changes, use the "Forgot Password" flow on the login screen.

You can delete your account from Settings → Account → Delete Account. This permanently removes your profile, purchase history, and all stored data. Active subscriptions must be cancelled first. Once deleted, your account cannot be recovered.

Your unique referral code is in Settings → Referral Code. Share it with colleagues — when they sign up and purchase their first eSIM plan, you both receive a $5 data credit added to your Simless wallet. Credits apply automatically to your next purchase.